Who we are

Effective Date: 17th March 2025

At Sonas Crystals, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following information when you visit our website, place an order, or sign up for our services:

  • Personal Information: Name, email address, phone number, billing and shipping address, and payment details.
  • Account Information: When you create an account, we may collect your username and password.
  • Communication Data: When you contact us via email, social media, or contact forms.
  • Marketing Preferences: Preferences for email updates and promotional materials.
  • Browsing Data: IP address, browser type, and device information for website analytics.

2. How We Use Your Information

We use the information we collect to:

  • Process your orders and manage your account.
  • Provide customer support and respond to inquiries.
  • Send marketing emails, special offers, and updates (only with your consent).
  • Improve our website, products, and services.
  • Comply with legal obligations and prevent fraud.

3. Privacy For Tarot Readings

We understand that tarot readings are personal, and we take extra care to ensure your privacy during these services:

  • Confidentiality: All information shared during tarot readings, including personal questions, concerns, and insights, will remain strictly confidential.
  • Storage: Notes or records from your reading (if applicable) are securely stored and will not be shared without your explicit consent.
  • Third-Party Sharing: Your tarot reading details will never be disclosed to third parties.
  • Consent: By booking a tarot reading, you agree to these privacy terms.

4. Sharing Your Information

We value your privacy and will never sell your personal information. However, we may share your information with trusted third-party services to:

  • Process payments securely.
  • Manage email marketing campaigns.
  • Deliver your orders through courier services.
  • Analyze website performance and improve user experience.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encrypted payment processing and secure website protocols.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt-out of marketing emails at any time.
  • Request information on how your data is used.

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand visitor behavior and improve our content.

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites, including our Instagram and TikTok pages. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: [email protected]

By using our website, you agree to the terms of this Privacy Policy. Thank you for trusting Sonas Crystals with your information.