FAQ

We offer a wide range of high-quality crystals, including raw specimens, polished towers, spheres, carvings, and unique statement pieces. Our collection features popular stones like Amethyst, Rose Quartz, Fluorite, Labradorite, and more.

We source all our crystals from trusted suppliers and ensure that they are 100% natural unless otherwise stated (such as aura-coated stones). We do not sell synthetic or dyed crystals unless clearly specified.

Yes, we do offer custom orders. Please contact us here and we can create something beautiful that you will enjoy.

Crystals can be cleansed using various methods, such as smudging with sage, placing them in moonlight, or using selenite plates. Some crystals, like Selenite, do not require cleansing. Be sure to research specific cleansing methods for each stone, as some may be sensitive to water or sunlight.

We ship to a number of different countries. You can find a full list of countries we ship to in our T&Cs here. If your country is not listed at checkout, please contact us for further assistance.

Yes! Once your order is dispatched, you will receive a tracking number via email so you can monitor your package’s progress.

Processing times vary, but we typically dispatch orders within 5 business days. Shipping times depend on your location and the shipping method selected at checkout.

Please check your tracking information first. If your package is delayed beyond the expected timeframe, contact us, and we’ll help resolve the issue.

No, we do not accept returns. However, if your item arrives damaged or defective, please contact us within 7 days of receipt through our online form, and we will arrange an exchange or a credit. Please Read our full exchange and returns policy in our Terms & Conditions here.

Yes, exchanges are possible for non-damaged items, but customers are responsible for return shipping costs as well as shipping cost to send another item out again. The item must be in its original condition, and we recommend using First Class Signed For shipping. Please contact us using this online form.

If your item is damaged in transit, please report it within 7 days of receiving it. Provide clear photos of the damaged item and packaging when submitting your request through our online form.

You can choose a crystal based on its properties, your intuition, or its connection to a specific chakra. If you’re unsure, feel free to reach out for guidance!

Crystals have been used for centuries for their energetic properties, but their effects are based on personal belief and experience. While many people find them helpful for meditation, manifestation, and well-being, they should not replace professional medical advice.

Yes, many people place calming stones like Amethyst or Rose Quartz under their pillow or on their nightstand to promote restful sleep. However, some crystals, like Black Tourmaline or Moldavite, may be too energizing for sleep.